Technical customer service specialist
Full Time • Jeffersonville
Our client is a Fortune 500 financial and payments technology company, and leads the industry in innovation, scale, and service.
They are now looking to add to their team and are looking to hire a " Technical CSR”. This role will be based out of Jeffersonville, IN
Job Summary:
They are now looking to add to their team and are looking to hire a " Technical CSR”. This role will be based out of Jeffersonville, IN
Job Summary:
- As a Project Support Associate, you will provide support on Product Operations sponsored programs/products, including but not limited to account set up and handling interactions from merchants, Relationship Managers, internal personnel, and 3rd party partners. A detailed understanding of client's Processing including those functions performed by Customer Advocates is a plus.
Responsibilities:
- In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.
- Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
- Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.
- Schedule and complete installations of the client's products.
- Stay current with all equipment options, features, and functions as they relate to the vendor/product.
- Meet or exceed production, quality, and attendance objectives of the department.
- Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces.
- Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.
- Provide tier 2 support for products released to Customer Service
- Other duties as required by business conditions or as assigned.
Education:
- High school education
Experience, Knowledge, and Skills:
- At least 1 year of experience providing technical support to end users.
- Fundamental knowledge of the overall Bankcard Industry.
- Ability to work rapidly, independently, and accurately under pressure to meet departmental goals.
- Knowledgeable of company policies, procedures, products, and services. Have current knowledge of your workgroup and department's procedures, policies, and responsibilities.
- Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail.
Compensation: $19.50 per hour
Who We Are
High Bridge is a bottom-up consulting firm with more than two decades of experience creating innovative solutions for the technology industry.
- • We connect thoughtfully curated talent with reputable employers in our field.
- • We partner with like-minded companies to bolster mutual success and understanding.
- • We deliver results through strategic planning and meticulous project management.
At High Bridge, we believe that success is a measure of results and process, product and person. We are proud to bring integrity and humanity to the work that we do each day. Whether we’re interviewing prospective associates, brainstorming with partners, or troubleshooting with vendors, we pledge our commitment to honesty, transparency, and good humor at every junction.
Careers
Are you passionate about technology? Do you believe in no finish lines? Are people and process the heel in your stride? High Bridge Consulting may be the next journey for you.
Here at High Bridge, our island is technology, but our village is human. We value a culture of authenticity, integrity, and creativity. We work smart, not hard, we look forward, not backward, and we love coming to work on Monday.
If you aren’t afraid of heights, join us on our bridge.
(if you already have a resume on Indeed)