Client Support Specialist
Hybrid - US
Client Support Specialist
Full Time • Hybrid - US
Our client is a Fortune 500 financial and payments technology company, and leads the industry in innovation, scale and service.
They are now looking to add to the their team and are looking to hire a "Client Support Specialist” . This role will be based out of Lenexa, KS 3 days a week onsite
Duties
Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.
Skills
They are now looking to add to the their team and are looking to hire a "Client Support Specialist” . This role will be based out of Lenexa, KS 3 days a week onsite
Duties
Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.
Skills
- Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
- Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
- Communication Skills - Excellent communication skills
- Problem Solving Skills - Must be able resolve merchant issues or coordinate issue resolution
- Analytical Skills - Must be able to analyze problem as it is described over the phone and determine best solution
Education
- High School Diploma or Equivalent
- Typically Minimum 2 Years Relevant Exp
- Help desk; POS Terminal experience
Preferred Qualifications
- Bachelor's Degree
- Computer science or technical field
- Typically Minimum 4 Years Relevant Exp
- Help desk; POS Terminal experience
Flexible work from home options available.
Compensation: $34.00 per hour
Who We Are
High Bridge is a bottom-up consulting firm with more than two decades of experience creating innovative solutions for the technology industry.
- • We connect thoughtfully curated talent with reputable employers in our field.
- • We partner with like-minded companies to bolster mutual success and understanding.
- • We deliver results through strategic planning and meticulous project management.
At High Bridge, we believe that success is a measure of results and process, product and person. We are proud to bring integrity and humanity to the work that we do each day. Whether we’re interviewing prospective associates, brainstorming with partners, or troubleshooting with vendors, we pledge our commitment to honesty, transparency, and good humor at every junction.
Careers
Are you passionate about technology? Do you believe in no finish lines? Are people and process the heel in your stride? High Bridge Consulting may be the next journey for you.
Here at High Bridge, our island is technology, but our village is human. We value a culture of authenticity, integrity, and creativity. We work smart, not hard, we look forward, not backward, and we love coming to work on Monday.
If you aren’t afraid of heights, join us on our bridge.